Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the services provided by Westford.AI LLC (“Westford.AI,” “we,” “our,” or “us”), including our website https://westford.ai and all AI-powered products and services (the “Services”).
By accessing or using our Services, you agree to be bound by these Terms.
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1. Description of Services
Westford.AI provides AI-powered tools and automation services, including but not limited to:
- AI phone agents for restaurants and businesses
- Order-taking and customer interaction systems
- SMS communication systems, including payment links
- Workflow automation and integrations with third-party platforms
Our Services may utilize artificial intelligence and third-party providers to deliver automated responses and actions.
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2. Eligibility
You must be at least 18 years old to use our Services.
The Services are intended for business use, including restaurants and service providers. By using the Services, you represent that you have the authority to act on behalf of your business.
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3. User Responsibilities
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
You agree NOT to:
- Use the Services for fraudulent or illegal activities
- Misrepresent products, pricing, or business details
- Violate intellectual property rights
- Send unauthorized or unsolicited communications (spam)
- Attempt to interfere with or disrupt the Services
You are responsible for:
- Ensuring accuracy of menus, pricing, and business information
- Monitoring orders and communications generated by AI
- Obtaining proper customer consent for communications where required
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4. AI System Disclaimer
Westford.AI utilizes artificial intelligence to automate interactions.
You acknowledge and agree that:
- AI-generated responses may contain errors or inaccuracies
- Westford.AI does not guarantee the accuracy, completeness, or reliability of AI outputs
- You are solely responsible for reviewing and confirming orders, pricing, and customer communications
Westford.AI shall not be liable for:
- Incorrect orders
- Miscommunications
- Pricing discrepancies
- Any business losses resulting from AI-generated outputs
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5. SMS Communications
By using our Services, you agree that SMS communications may be sent to your customers on your behalf.
You are responsible for:
- Obtaining proper consent from your customers before sending SMS messages
- Complying with applicable laws including TCPA and A2P 10DLC regulations
SMS messages may include:
- Order confirmations
- Order updates
- Payment links
- Customer service messages
Message frequency may vary. Message and data rates may apply.
Recipients may opt out at any time by replying STOP or request assistance by replying HELP.
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6. Payments & Billing
Westford.AI may offer subscription-based services, usage-based pricing, or one-time fees.
By purchasing Services, you agree to:
- Pay all applicable fees as described at the time of purchase
- Provide accurate billing information
Unless otherwise stated:
- All payments are non-refundable
- We reserve the right to change pricing with notice
Payment processing is handled by third-party providers. Westford.AI does not store full payment credentials.
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7. Intellectual Property
All content, software, systems, and technology provided by Westford.AI are owned by or licensed to Westford.AI.
- You retain ownership of your business data and content
- Westford.AI retains ownership of all AI systems, workflows, and underlying technology
AI-generated outputs:
- May be used by you for business purposes
- Are provided “as-is” without ownership guarantees or exclusivity
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8. Third-Party Services
Our Services may integrate with third-party platforms including but not limited to:
- GoHighLevel
- Twilio
- Payment processors
- AI providers (e.g., OpenAI, Grok)
Westford.AI is not responsible for the performance, security, or policies of third-party services.
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9. Suspension & Termination
We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, if:
- You violate these Terms
- You engage in unlawful or abusive behavior
- Your use creates risk or harm to Westford.AI or others
You may terminate your use of the Services at any time.
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10. Limitation of Liability
To the fullest extent permitted by law, Westford.AI shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Errors or failures caused by AI systems
- Service interruptions or technical issues
Total liability shall not exceed the amount paid by you to Westford.AI in the past 30 days.
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11. Disclaimer of Warranties
The Services are provided “as is” and “as available.”
Westford.AI makes no warranties, express or implied, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
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12. Governing Law
These Terms shall be governed by the laws of the State of Maryland, United States, without regard to conflict of law principles.
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13. Dispute Resolution
Any disputes arising from these Terms shall be resolved through good-faith negotiation.
If unresolved, disputes shall be handled in the courts located in Maryland.
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14. Changes to Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
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15. Contact Information
Westford.AI LLC
28 Snowberry Ct
Cockeysville, MD 21030
Email: [email protected]
Phone: +1 410-303-5284
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© 2025 Westford.AI. All Rights Reserved.
