Privacy Policy
Privacy Policy
Westford.AI LLC (“Westford.AI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit https://westford.ai or use any of our AI-powered services (the “Services”).
By accessing or using our Services, you consent to the data practices described in this Privacy Policy.
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1. Information We Collect
We collect information in the following categories:
a. Information You Provide to Us
- User inputs, prompts, and conversations submitted through our AI services
- Contact information such as name, email address, phone number, and business details
- Account-related information
- Payment information (processed securely by third-party payment processors; we do not store full payment credentials)
b. Information Automatically Collected
- IP address
- Browser type and device information
- Usage data and interaction logs
- Cookies and similar tracking technologies
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2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Improve and enhance AI models and system performance
- Process transactions and send payment-related communications
- Provide customer support and respond to inquiries
- Communicate with users, including service updates and promotional messages (you may opt out at any time)
- Monitor usage, prevent fraud, and ensure security
- Comply with legal, regulatory, and contractual obligations
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3. SMS Communications & Consent
By providing your phone number and interacting with businesses using Westford.AI services, you consent to receive SMS messages related to your interaction. These messages may include:
- Order confirmations
- Order updates
- Payment links
- Customer support communications
Message frequency may vary based on your activity.
Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP.
Westford.AI does not sell, rent, or share phone numbers with third parties for marketing purposes.
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4. AI Data Use & Model Training
User inputs and conversations may be used by Westford.AI and trusted third-party AI providers to improve AI models and services.
- Data used for AI training is anonymized and/or aggregated where reasonably possible
- AI-related data use is disclosed transparently
- Westford.AI does not engage in automated decision-making that produces legal or similarly significant effects on users
- Third-party AI providers (such as OpenAI or Grok) may process data under their own privacy policies
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5. Sharing of Information
We may share information with trusted third parties only as necessary to operate our Services, including:
- AI providers (e.g., OpenAI, Grok)
- CRM and automation platforms (e.g., GoHighLevel)
- Communications providers (e.g., Twilio)
- Payment processors (secure third-party providers)
- Hosting and infrastructure providers
We do not sell personal information.
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6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
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7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
California Residents (CCPA/CPRA):
- Right to know what personal data is collected
- Right to request deletion
- Right to non-discrimination for exercising rights
Requests may be submitted using the contact details below.
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8. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- Encryption of data in transit and at rest
- Secure hosting environments
- Restricted internal access to personal data
While no system is completely secure, we take appropriate steps to protect your information.
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9. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage and performance
- Support marketing efforts
You can control cookies through your browser settings.
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10. International Data Processing
Westford.AI primarily processes data in the United States. Some third-party providers may process data internationally in accordance with applicable laws.
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11. Children’s Privacy
Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
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13. Contact Information
If you have any questions or requests regarding this Privacy Policy, please contact:
Westford.AI LLC
28 Snowberry Ct
Cockeysville, MD 21030
Email: [email protected]
Phone: +1 410-303-5284
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